AT&T Excellence in IT Award
- IT driven innovation (40%): Has the company demonstrated innovative use of ICT (mobile technology, Collaboration Tools, Cloud based technology, Internet of Things or Internet of Everything) in their product or services? Is their product innovative and creative?
- Business potential and sustainability (30%): The vision and goals for the development of the business over the next years. Demonstrate that the solution represents sufficient business potential to justify the investment efforts and the risks to be taken. Show concrete steps have been taken to becoming a real and sustainable business.
- Viable & Scalable Business (30%): Realistic & practical, fulfils a need/recognize market gap, creates a new market
“The sheer nature of what we do as a business is driving change in every part of society. This change needs a viable, creative and adaptive workforce that is prepared to face the changing needs of employers and customers. We hope the Excellence in IT Award from AT&T will help spark innovation and empower young people to use new technologies for personal, career and community growth”.
Peter Daly, Vice President, Global Service Management AT&T
Meet the Jury
Peter joined AT&T in March 2007 as the Customer Services General Manager in support of the EMEA business, before transitioning on assignment to the US in 2011 to lead the Service Management team supporting the Financial Services Signature Client Group. From May 2012 he had operated in support the Executive Vice President of Global Customer Service as the Executive Director – Chief of Staff and Program Management. Since September 2014, in the role of Vice President, he leads Global Customer Advocacy teams located in 30 countries across 4 regions.
Peter has 25 years of management and leadership experience, 14 of these within the telecoms industry. Following a decade with the British military, Peter chose to pursue a civilian career, which started in Chase Manhattan Bank’s project management team. Peter subsequently entered the technology sector as an account manager with Avaya’s (then Lucent Technologies) Value Added Reseller channel in London, UK. Here he was instrumental in securing new business opportunities and winning major bids for voice solutions, particularly in the City’s niche legal market.
On joining WorldCom’s Gloal Accounts segment in October 2000, Peter initially assumed responsibility for the front office implementation teams in EMEA.
On joining AT&T in 2007, Peter served as the Customer Service General Manager in EMEA with responsibility for the customer experience across a broad portfolio of AT&T’s global managed services clients before taking up his assignment in the United States in support of AT&T’s financial services clients.
Peter also serves as the executive sponsor of AT&T’s Aspire Mentoring Academy in EMEA which fosters and encourages high school students to stay in education and acquire skills pertinent to the work place. Aspire is currently active with AT&T in 11 locations outside the USA.
Peter joined the JA Europe Board in 2016.
In addition to his commercial, customer relationship and leadership skills, Peter holds an Honours Degree in History & Political Science (BA Hons) from the University of Birmingham in the United Kingdom, and a Diploma in Financial Management (DipFM) with the Association of Certified and Chartered Accountants (ACCA). He is a member of the UK’s Institute of Directors (IoD). When not at work, he enjoys running, outdoor pursuits and history.
Jerome joined AT&T in 2006 as HR Country Manager for France. His scope of responsibilities was extended with supervision of several EU countries as HR Regional Manager before being appointed as lead at the Europe, Middle East and Africa region.
He has been engaged in the Community Engagement Program since 2012 leading the Aspire program in France with over 100 students and 50 volunteers who have been participating since the beginning. He is member of the EMEA Aspire leadership team led by Peter Daly.
As former representative of his Organization within the AT&T HR Diversity & Inclusion Council and as HR regional leader, Jerome has contibuted to develop Diversity & Inclusion programs and initiatives across the region by supporting other initiatives as well such as Girls’ day and the Women Coding For Success training - program designed and launched by the STEM task force of the American Chamber of commerce to encourage young women in STEM.
He has more than 25 years of experience in HR mainly as generalist amongst various sectors - social security, defense, chemical and Telco - various environments - French, European and Global – and various jobs and responsibilities from Junior role up to his current role of Director HR Country Management at the EMEA level.
He leads a team of 18 people including 8 direct reports, based in 8 different countries and supporting 22 countries and over 3500 employees. He is responsible for integrating HR activities, overseeing the EMEA HR Country Managers, providing strategic geographic advice & support, managing workforce planning and solutioning and establishing a regional labor relations strategy.
As member of the international HR Country Management leadership team, Jerome leads several global initiatives and projects such as the implementation of a global HR online platform enabling international employees and their supervisors to seamlessly access country HR information and the skills pivot program for the Global HR Service Delivery team to be future ready.
Jerome has a master’s degree in HR at Paris X-Nanterre and a bachelor’s in labor law at Sorbonne’s University. He is a member of the French HR Professional Organization (ANDRH) with different roles especially within the steering committee of the international commission. He is a member of the Cercle Humania which groups HR leaders from large and global Organizations in France.
Jerome is married with two kids - 8 and 6 years old – and is passionate about the theater, traveling and spending time with family and friends.
Since late 2012 Ruth has been the EMEA Regional Lead on the Community Engagement Program under the Chairman’s Aspire initiative. The goal of this program is to encourage students to successfully complete school and to pursue further education and careers by providing them mentoring in critical 21st century work skills, academic support and connecting the importance of learning.
Ruth has led the expansion of the EMEA Aspire Program which now exists in Belgium, Boblingen, Bratislava, Brno, Czech Republic, Frankfurt, Havant, Kosice, London, Paris, the Netherlands, Redditch and Tel Aviv. She has helped set up the Aspire Asia Pacific chapter expanding throughout, India, Malaysia & Singapore. In the last year supported by an AT&T foundation grant of $500M the program has reached over 4,000 students in 252 schools with 266 volunteers. Ruth has published articles in the SPARK award winning CSO Diversity &Inclusion magazine for the last three years. She is a recipient of the AT&T Business Culture Champions D&I Champion award for 2017 and in 2018. An active member of the AEWN Employee Resource Group, she has recently joined the board for STEM & Philanthropy. She has also been appointed Global Ambassador for AT&T Women in Business with a focus on increasing international membership.
Ruth served as D&I Council lead for Global Operations & Services 2018-19. She is on the London Committee of the Engage UK Collaboration Zone. Passionate about volunteering she has received the US President’s award for volunteering for the last four consecutive years. Awarded for over 100 hours of volunteer service in any one year
Since joining AT&T in 2007 Ruth has held positions within Sales support in EMEA, prior to moving to the Service Management organisation in 2012 where she supports Peter Daly, Vice President, Customer Advocacy.
She has an interesting and varied background spanning Banking and Finance. She worked at Chase JP Morgan, Barclays and SVC as a Relationship Manager for over a decade. She has also spent time abroad working for the British Government. Passionate about education and youth work, Ruth spends what spare time she can find supporting the Youth in her local community. She is a Master compere and hosts several local events. With a passion for diversity & Inclusion she has recently hosted fund-raising events for local charities involved in mental health, HIV and Aids.
Ruth has postgraduate qualifications in Management from the Henley MBA College and Warwick University. She also holds a BA in Business Management and is a Qualified Teacher.
Jonathan joined AT&T in 2015 to lead internal communications and employee engagement across the Europe, Middle East and Africa region.
He has more than 30 years of experience in media and communications, starting his career in the mid-1980s as a trainee journalist on a local weekly newspaper. He later moved into broadcasting and then back into print, editing an award-winning weekly title before joining the UK’s biggest selling regional daily newspaper, The Press & Journal, as Assistant Editor.
Jonathan joined global PR company Weber Shandwick in 2007, before moving into a senior corporate communications role in the oil and gas industry.
He is married and has two sons, one a recent STEM graduate now working in the oil and gas industry, and the other still studying at university.
He is a keen supporter of the AT&T Aspire Programme and has participated in mentoring and career coaching events in the UK, as well as serving as an AT&T judge for the JA COYC in 2018.